connie and vi Jewellery is covered by a 12 month manufacturing warranty on receipt of a valid proof of purchase. Within 12 months of purchase, if your jewellery needs repair we will provide you with a full repair service free of charge. With exception where damage or breakage is caused by wear and tear, an accident or misuse.
To return your jewellery to us for assessment, please refer to our returns page for instructions.
After 12 months (or if no proof of purchase can be provided), we can still help ensure your piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee. Please refer to our returns page for instructions.
After return assessment you'll be advised of charged the appropriate fee.